🎄 Ho Ho oh no! It seems like your Elf is playing hide-and-seek. But don't worry, we're here to help you bring the magic back. 🎁

Here's a little tip from Santa's tech team: Could you try giving the Elf Cam app a little holiday reset? Simply delete the app and then reinstall it.

Many of our users have found this trick works like Christmas magic and brings their Elves back to life. 🧚‍♂️

If the festive glitch persists, don't be a cotton-headed ninny-muggins! Reach out to us, and our merry elves will be on standby, ready to sprinkle some tech-savvy holiday joy your way! 🎅🤶

Are you looking to take a sleigh ride away from Elf Cam? No problem, here’s a guide for the cancellation process with some holiday cheer. ❄️

For our iPhone Elves:
1. **Access Settings**: Open the general settings of your Apple device.
2. **Navigate to Your Profile**: Tap on your Profile
3. **Select 'Subscriptions'**: Within your profile, find and select 'Subscriptions'.
4. **Cancel Elf Cam Subscription**: Locate Elf Cam in the list and choose the option to cancel your subscription.

For our Android Reindeer:
1. **Open the Play Store**: Launch the Google Play Store on your device.
2. **Go to 'Subscriptions'**: Find and select the 'Subscriptions' option.
3. **Find Elf Cam**: In your list of subscriptions, locate Elf Cam.
4. **Cancel the Subscription**: Click on 'Cancel' to end your subscription to Elf Cam. For additional guidance, you can watch this helpful video: https://youtu.be/gRp3nbBYKSo.

We're sorry to see you go, but remember, the Elf Cam team is always here to welcome you back with open arms and a cup of hot cocoa! Wishing you a season filled with joy and peace.

Here’s a step-by-step guide to make your Elf Cam experience as joyful as a Christmas carol:

1. **Launch the Elf Cam App**: Open the app to start your enchanting journey.

2. **Initiate the Magic**: Tap on "Start" to begin creating holiday memories.

3. **Elf Selection**: Here’s the fun part! You can either craft your own elf in a jiffy or pick a previously designed elf buddy. Once you've made your choice, hit "Select".

4. **Camera Permissions**: A prompt may pop up asking for permission to "Access Camera". Go ahead and click "Yes" to let the holiday fun capture real-time magic.

5. **Magical Scanning**: Gently move your device across the floor. This is like helping Santa’s sleigh find the perfect landing spot! Wait for a white dotted map to appear, then press "Ready".

6. **Plot the Elf's Path**: Tap on the screen to place snowball markers. These markers are like little footprints guiding your elf's merry journey. After setting the path, select "Set".

7. **Record Your Festive Fun**: Hit "Record" to capture the magical moments. Feel free to use animations, filters, and items to make your video extra special.

8. **Spread the Cheer**: Don’t forget to share your delightful video with friends and on social media. Spread the joy far and wide!

9. **Watch the video**: Check out this video on how to start using elf cam >> https://elfcam.app.link/how_to_scan

If these steps don’t solve the issue, please let us know exactly where the tinsel gets tangled. We're here to ensure your Elf Cam experience is as magical as a winter wonderland!

To ensure you can capture and save all those delightful Elf Cam moments without any hiccups, just follow these simple steps:

1. **Open the Elf Cam App**: Launch the app to start your magical Elf Cam journey.

2. **Find the Menu**: Tap on the "Menu" button. It's your gateway to more settings and features.

3. **Access App Settings**: In the Menu, you'll see an option for "Open App Settings" - go ahead and click that.

4. **Adjust Permissions**: Here's the important part! Make sure to enable both "Add Photos Only" & "Camera". This will allow Elf Cam to use your camera (so no more black screens!) and also save those adorable elf videos right to your device.

By following these steps, you'll be all set to capture and cherish every elfish escapade! If you need any more help or have questions, feel free to reach out. We're always here to make your Elf Cam experience as joyful as can be!

Happy Elfing!

Some purchases from the App Store, iTunes Store, Apple Books or other Apple services might be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

Go to reportaproblem.apple.com.

Sign in with your Apple ID and password.

If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.

Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

ElfCam uses Augmented Reality (AR) technology and not all mobile devices are supported. Please check the list to see whether your device is supported.